Privacy Policy
WALBI LLC (company number 3001 LLC 2023), registered office: Euro House, Richmond Hill Rd, Kingstown, St. Vincent and the Grenadines. This Privacy Policy explains how the Company (the "Controller") collects, uses and protects your personal data.
1. Definitions
In this Policy, "personal data" means any information relating to an identified or identifiable natural person; "processing" means any operation performed on personal data; "controller" means the entity determining the purposes and means of processing; "processor" means an entity processing data on behalf of the controller; "consent" means a freely given, specific, informed indication of the data subject's wishes.
2. Data We Collect and Purposes of Processing
We may collect and process the following categories of data: profile data (user ID, preferences, activity statistics); authorisation data (Google and Apple sign-in credentials); location data (regional settings, country, timezone, interface language); usage data (IP address, device identifiers, cookies, crash logs, browser information); customer relationship data (contact details, communication history); correspondence data (email and message content); product research data (socio-demographic information and feedback); and KYC data (identity documents, utility bills, passports, driver's licences).
This data is processed for the following purposes: performance of the contract and account management; compliance with legal obligations (including court orders and tax reporting); legitimate business interests (litigation, IT security, business development); marketing communications; customer notifications; provision of platform features; analytics and performance tracking; personalisation and recommendations; product research; and KYC/AML compliance.
3. Sharing Your Data
We do not rent or sell your personal data. Data may be shared with: subsidiaries and affiliated companies; professional advisers (lawyers, auditors, tax advisers); compliance screening services and financial crime databases; IT consultants and cloud service providers; payment service providers and banks; and law enforcement authorities where required by law or to prevent fraud or illegal activity. The Company may disclose data where necessary for regulatory compliance, enforcement of its policies, fraud prevention, or protection of legal rights.
4. Marketing
We may process personal data to deliver marketing communications about our products and services. Profiling may be used to evaluate personal preferences and deliver relevant content. You may unsubscribe from marketing communications at any time by contacting us at the address below.
5. Retention of Personal Data
Personal data is kept only as long as necessary for the purposes for which it was collected, or longer where required by legal record-keeping obligations, business analysis or audit needs, defence of legal claims, or complaint handling. When no longer needed, data is securely deleted.
6. Your Rights
You have the right to: access your data (copies provided within one month, extendable by two months for complex requests, at no cost unless the request is manifestly unfounded); rectification of inaccurate or incomplete data; erasure in defined circumstances (which may be refused where processing is required by legal obligations or legal claims); restriction of processing; data portability; objection to processing based on legitimate interests, direct marketing or profiling; withdrawal of consent at any time (without affecting prior lawful processing); and an effective judicial remedy, including complaints to a data protection regulator.
7. Automated Decision-Making
The Company does not employ automated decision-making in establishing or conducting business relationships.
8. Cross-Border Transfers
Where personal data is transferred outside St. Vincent and the Grenadines, it receives protection consistent with legal requirements, which may include contractual safeguard clauses. You may request details of the safeguards applied.
9. Protection of Personal Data
We employ technical, organisational and administrative security measures to protect your data. However, no company or service can guarantee complete security. You are responsible for protecting your password and limiting access to your account; risks associated with email transmission rest with the user.
10. Changes to This Privacy Policy
Updates to this Policy are posted on the website. We review the Policy regularly, at least annually or upon material changes.
11. Cookies
We use session cookies (temporary, deleted when the browser is closed), persistent cookies (stored for repeat visits) and third-party cookies (set by analytics and communication services such as Google Analytics and Intercom). You can control cookies through your browser settings and use the opt-out tools provided by those services.
12. Contact Us
Data controller: WALBI LLC, Euro House, Richmond Hill Rd, Kingstown, St. Vincent and the Grenadines. Email: [email protected].